OFFDAY – TERMS AND CONDITIONS
Last updated: 21 August 2026
1. About us
These Terms and Conditions apply when you access our website or purchase products from us.
“Offday”, “we”, “us” and “our” refer to Jadan Ogoo, a sole trader trading as Offday.
Our contact details are:
Trading name: Offday
Owner: Jadan Ogoo
Business address: 70 Hawkshead Drive, Middleton, Manchester, M24 4FX , United Kingdom
Email: offday.exclusive@gmail.com
Instagram: @offday.exclusive
2. About these terms
These Terms and Conditions explain the rules governing use of our website and the purchase of products from Offday.
Please read them before placing an order. By submitting an order, you agree to these terms. Nothing in these terms limits or excludes your statutory rights under UK consumer law.
We may update these terms occasionally. The terms applying to your purchase will be those displayed on our website when you place your order.
3. Our products
We make reasonable efforts to display product descriptions, colours, photographs, measurements and sizing accurately.
Colours may appear slightly different depending on your screen, lighting and device settings. Product measurements may also vary slightly because of the manufacturing process.
You are responsible for checking the product description and available sizing information before placing your order.
4. Placing an order
To place an order, select your product, colour and size, add it to your basket and complete the checkout process.
After placing an order, you should receive an order-confirmation email. This acknowledges that we have received your order but does not necessarily mean that it has been accepted.
A contract between you and Offday is formed when we send confirmation that your order has been accepted or dispatched.
Please check your contact information and delivery address carefully. Contact us immediately if you notice a mistake. We cannot guarantee that changes can be made after an order has been processed or dispatched.
5. Refusing or cancelling an order
We may refuse or cancel an order where:
The product is unavailable;
We cannot authorise or verify payment;
The price or product description contains an obvious error;
We reasonably suspect fraudulent or unauthorised activity;
Delivery cannot be completed at the address supplied; or
The order breaches these Terms and Conditions.
If payment has already been taken for an order we cancel, we will refund the amount paid using the original payment method.
6. Prices and payment
All prices are displayed in pounds sterling unless stated otherwise.
The total price, including applicable delivery charges, will be shown before you confirm your order.
If Offday becomes VAT registered, prices will include VAT where applicable. Unless stated otherwise, Offday is not currently representing that it is VAT registered.
Payment must be made using one of the payment methods offered at checkout. You confirm that you are authorised to use the selected payment method.
We take reasonable care to ensure prices are correct. If an obvious pricing error occurs, we may contact you for instructions or cancel and refund the order.
7. Discount codes and promotions
Discount codes and promotional offers:
Must be used before their stated expiry date;
Cannot be exchanged for cash;
Cannot normally be combined unless stated otherwise;
May apply only to selected products; and
May be withdrawn or amended where legally permitted.
We may reject a discount code that has expired, been used improperly or was not issued to you.
Your statutory rights are not affected by a promotion.
8. Delivery
Available delivery methods, estimated times and charges will be displayed during checkout.
Delivery estimates are not guaranteed unless we expressly agree to a specific delivery date. We will deliver your order without undue delay and normally within 30 days of forming the contract, unless another timeframe has been agreed with you.
We are not responsible for delays outside our reasonable control. If a significant delay occurs, we will contact you where reasonably possible.
You are responsible for providing a complete and accurate delivery address. If a parcel is returned because the address was incorrect, incomplete or delivery was not accepted, we may require payment of reasonable redelivery costs.
Responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them. If you nominate a safe place, neighbour or another delivery recipient, delivery to that location or person may count as completed delivery.
If tracking shows an order as delivered but you have not received it, contact us as soon as possible at offday.exclusive@gmail.com.
9. Your right to cancel an online order
For most products purchased online, UK consumers have a legal right to change their mind.
You may notify us that you wish to cancel your order at any time from placing the order until 14 days after the day you, or someone nominated by you, receives the goods.
If an order contains multiple items delivered separately, the cancellation period normally ends 14 days after receipt of the final item.
To cancel, email offday.exclusive@gmail.com and include:
Your name;
Your order number;
The product being returned; and
A clear statement that you wish to cancel.
You do not have to provide a reason.
After notifying us, you must return the goods within a further 14 days.
10. Exceptions to cancellation rights
The legal right to change your mind may not apply to:
Products made to your specifications or clearly personalised;
Sealed products that are unsuitable for return for health or hygiene reasons, where the seal has been broken; or
Other products excluded from cancellation rights by law.
This does not remove your rights where a product is faulty, damaged, incorrectly described or not what you ordered.
11. Returns
Please contact offday.exclusive@gmail.com before sending a return. We will provide the correct return instructions.
Where available, returns may be arranged through InPost. Customers must follow the booking instructions and use the approved QR code or delivery method. An InPost locker’s street address must not be used as a standard postal returns address.
Include your name and order number securely inside the parcel. Products remain your responsibility until they are delivered back to us, so you should retain proof of postage and tracking information.
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we state otherwise.
Returned products should be:
Unworn, except for reasonable inspection;
Unwashed;
Free from marks, stains, odours and damage;
Returned with original tags, where possible; and
Securely packaged.
You may inspect clothing as you would in a physical shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and fit.
A missing or damaged package does not automatically remove your statutory rights, but any reduction must be lawful and reflect an actual loss in value.
12. Refunds for cancelled orders
When you lawfully cancel the entire order, we will refund:
The price paid for the returned products; and
The cost of our least expensive standard delivery option.
If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.
We may withhold the refund until we receive the goods or you provide evidence that you have returned them, whichever happens first.
Refunds will normally be issued within 14 days of receiving the returned goods or satisfactory evidence that they were sent back.
Refunds will be made using the original payment method unless otherwise agreed. We will not charge a refund fee.
If only part of an order is returned, the original delivery charge may not be refundable.
13. Faulty, damaged or incorrect products
Products must be:
Of satisfactory quality;
Fit for their normal or stated purpose;
As described; and
Consistent with any approved sample or model where applicable.
Contact us promptly if you receive a faulty, damaged, incorrect or misdescribed product. Include your order number, a description of the issue and photographs where reasonably possible.
Where a product does not meet the requirements of the Consumer Rights Act 2015, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and the time since delivery.
Where you have a lawful right to reject a faulty or incorrect product, Offday will cover reasonable return costs or provide an appropriate return method.
Nothing in these terms limits your statutory rights.
14. Exchanges
Exchanges are subject to stock availability.
Where an exchange is requested because you selected the wrong size or colour, you may be responsible for return postage and any reasonable redelivery charge.
If the requested replacement is unavailable, we may offer an alternative or issue a refund where required.
Your legal cancellation and product-quality rights remain unaffected.
15. Lost or damaged returns
You should package returns securely and retain your proof of postage.
If you arrange and pay for your own return service, you may need to raise a claim directly with the carrier if the parcel is lost or damaged in transit.
If Offday provides the return service or chooses the carrier for a faulty or incorrect item, responsibility will be determined in accordance with applicable consumer law.
16. Product care
You should follow all care instructions supplied with the product. Damage caused by misuse, an accident, failure to follow care instructions, ordinary wear and tear or improper washing is not normally considered a manufacturing fault.
This section does not affect your rights concerning faults that existed when the product was supplied.
17. Website availability and acceptable use
We do not guarantee that our website will always be available or uninterrupted. We may suspend, withdraw or change any part of it where reasonably necessary.
You must not:
Use the website unlawfully or fraudulently;
Attempt to interfere with its security or operation;
Introduce viruses, malicious code or harmful material;
Attempt to gain unauthorised access to our systems;
Scrape or reproduce website content for commercial purposes without permission; or
Use our name, branding or products in a misleading manner.
18. Intellectual property
The Offday name, logos, cloud designs, product images, graphics, website copy and other original brand material belong to Offday or are used under licence.
You may view the website and make purchases for personal use. You may not copy, modify, distribute, reproduce, sell or commercially exploit our content without prior written permission.
Nothing in these terms transfers ownership of our intellectual property to you.
19. Third-party links and services
Our website may contain links to third-party websites or use third-party services, including payment processors and delivery providers.
We are not responsible for third-party websites that we do not operate. Their own terms and privacy policies may apply.
Nothing in this section removes any responsibility Offday has for performing its contract with you.
20. Privacy and cookies
We handle personal information in accordance with our Privacy Policy and applicable UK data-protection law.
Our website may use essential cookies and, with consent where required, analytics or marketing cookies. Further information should be provided in our Cookie Policy.
The Privacy Policy and Cookie Policy should be read alongside these Terms and Conditions.
21. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
We do not exclude or limit liability where doing so would be unlawful, including liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory rights relating to products; or
Any other liability that cannot legally be excluded.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
Products sold through our consumer website are intended for personal use. We are not normally responsible for business losses, including loss of profit, revenue, opportunity or business interruption, where you purchase as a consumer.
22. Events outside our reasonable control
We will not be responsible for delay or failure caused by events outside our reasonable control, including severe weather, carrier disruption, industrial action, failures of telecommunications networks, natural disasters or government restrictions.
We will take reasonable steps to reduce the effect of the event and perform our obligations as soon as reasonably possible. Your legal rights regarding serious delays or non-delivery remain unaffected.
23. Complaints
If you have a complaint, contact:
Email: offday.exclusive@gmail.com
Address: Offday, 70 Hawkshead Drive, Middleton, Manchester, M24 4FX, United Kingdom
Please provide your name, order number and details of the problem. We will try to respond and resolve the matter within a reasonable time.
24. Transfer of rights
We may transfer our rights or obligations under these terms to another organisation, provided this does not reduce your legal rights.
You may transfer your rights under these terms where the law permits or where we agree in writing.
25. If part of these terms is invalid
Each section operates separately. If a court or relevant authority finds any section unlawful or unenforceable, the remaining sections will continue to apply.
26. Delayed enforcement
If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.
27. Third-party rights
These terms are between you and Offday. Unless the law states otherwise, no other person has a right to enforce them.
28. Governing law and courts
These terms and any contract between you and Offday are governed by the laws of England and Wales.
If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.
29. Contact us
For questions about these terms, orders, deliveries or returns, contact:
Offday
Jadan Ogoo, sole trader trading as Offday
70 Hawkshead Drive
Middleton
Manchester
M24 4FX
United Kingdom
Email: offday.exclusive@gmail.com